The **Shipcloud API Status** page shows whether the ShipCloud interface is reachable and how fast it responds. X-Sitter checks ShipCloud regularly in the background and records every result. When labels fail at the packing station, this page tells you quickly whether the problem is on ShipCloud's side.

![Screenshot: Shipcloud API Status page with the period buttons, the four key figures and the ping chart](/administration/images/shipcloud-api-status-overview.png)

## Before you start

- Your user needs the permission **Shipcloud API Status** in the **Administration** area of the permissions tree. Ask your administrator.
- You use ShipCloud for your labels (see [ShipCloud accounts](/company/shipcloud-accounts.md)).

## Step by step

1. Open **Administration › Shipcloud API Status**.
2. Choose the period: **24 Hours**, **7 days**, **30 days** or **Everything** (*24 Stunden / 7 Tage / 30 Tage / Alles*).
3. Click **Update** (*Aktualisieren*) to reload the figures.
4. Click **Check now** (*Jetzt prüfen*) to run a check immediately instead of waiting for the next automatic one.

Each check logs in to ShipCloud with a real request and additionally fetches the most recently created shipment, so it tests the same way your labels are created.

![Screenshot: Period selection with "7 days" active and the buttons Update and Check now](/administration/images/shipcloud-api-status-period.png)

## What the page shows

| Element | Meaning |
|---|---|
| **Average ping over the period** (*Ø Ping im Zeitraum*) | Average response time of ShipCloud in milliseconds. |
| **Max. ping during the period** (*Max. Ping im Zeitraum*) | Slowest response in the period. |
| **Availability during the period** (*Verfügbarkeit im Zeitraum*) | Share of successful checks in percent. |
| **Last Outage** (*Letzter Ausfall*) | When ShipCloud was last unreachable. |
| **Ping response time (ms) & online status** (*Ping-Antwortzeit (ms) & Online-Status*) | Chart of the response times with the online/offline status over time. |
| **Status change (outage / recovery)** (*Status-Wechsel (Ausfall / Wiederherstellung)*) | Every switch between online and offline, with time and how long the status lasted until the next change. |
| **Failed checks during the period** (*Fehlgeschlagene Prüfungen im Zeitraum*) | Each failed check with time and error message. |

![Screenshot: Status change table and failed checks table with example entries](/administration/images/shipcloud-api-status-tables.png)

## Good to know / Troubleshooting

| Message / situation | Cause | Solution |
|---|---|---|
| **No Data** (*Keine Daten*) | No check has been recorded in the chosen period yet. | Click **Check now** or choose a longer period. If it stays empty, contact X-Sitter support. |
| "Unauthorized access" (*Unbefugter Zugang*) | The permission is missing. | Ask your administrator. |
| Availability is fine, but labels still fail | The problem lies in the order data or the account (e.g. address, weight, API key). | Check the error at the packing station and the [ShipCloud account](/company/shipcloud-accounts.md). |
| ShipCloud is offline | Outage at ShipCloud. | Wait for the recovery, or temporarily ship with a direct carrier account via [Shipping providers](/administration/shipping-providers.md). |