X-Sitter pushes real-time notifications to the screens of your staff – for example when new orders arrive – over a so-called WebSocket connection. The **WebSocket Overview** (*WebSocket Übersicht*) shows you who is currently connected at which workstation and how many messages were sent. The **Detailed Statistics** (*Detaillierte Statistiken*) show the long-term development.

## Before you start

- Your user needs the permission **WebSocket Overview** in the **Administration** area of the permissions tree. Ask your administrator.
- Real-time notifications must be activated for your company. Contact X-Sitter support to activate them. Until then the page shows **WebSocket service not configured** (*WebSocket-Service nicht konfiguriert*).

## Step by step

### See who is connected

1. Open **Administration › WebSocket Overview** (*Administration › WebSocket Übersicht*).
2. The table **Currently connected** (*Aktuell verbunden*) lists every connected user with:
   - **User** (*Benutzer*),
   - **Workplace** (*Arbeitsplatz*) – the workstation the user has chosen,
   - **Connected since** (*Verbunden seit*),
   - **Sent today** (*Heute gesendet*) – number of messages of this user today.
3. Below it, **System today** (*System (Cronjobs) heute*) shows how many messages X-Sitter's automatic background tasks sent today.
4. **Statistics (max. 1 month)** (*Statistik (max. 1 Monat)*) lists the messages per **Date** (*Datum*), split into **API**, **Chat** and **Total** (*Gesamt*).
5. Click **Update** (*Aktualisieren*) to reload.

### Look at the long-term statistics

1. Click **Detailed Statistics** (*Detaillierte Statistiken*).
2. Choose the period: **30 days**, **90 days**, **12 months** or **Everything** (*Alles*).
3. Read the key figures and charts (see table). **To overview** (*Zur Übersicht*) takes you back.

![Screenshot: WebSocket Statistics page with period buttons, the four key figures and the messages-per-day chart](/administration/images/websocket-overview-stats.png)

## Key figures and charts

| Element | Meaning |
|---|---|
| **Messages in period** (*Nachrichten im Zeitraum*) | Total number of messages in the chosen period. |
| **Ø per day** (*Ø pro Tag*) | Average messages per day. |
| **Active users** (*Aktive Benutzer*) | Number of users with message activity in the period. |
| **Busiest day** (*Stärkster Tag*) | Day with the most messages. |
| **Messages per day** (*Nachrichten pro Tag*) | Chart of the daily message count. |
| **Share per user** / **Share per workplace** (*Anteil pro Benutzer / Anteil pro Arbeitsplatz*) | Distribution of the messages. |
| **Ø messages per weekday** (*Ø Nachrichten pro Wochentag*) | Which weekdays are busiest. |
| **Monthly overview** (*Monatsübersicht*) | Messages per month. |
| **Top users** (*Top Benutzer*) | Users with the most messages. |
| **Activity calendar (last 12 months)** (*Aktivitäts-Kalender (letzte 12 Monate)*) | Calendar heat map of the daily activity. |

![Screenshot: Activity calendar and top users list on the statistics page](/administration/images/websocket-overview-calendar.png)

## Good to know / Troubleshooting

| Message / situation | Cause | Solution |
|---|---|---|
| **WebSocket service not configured** – "No connection to the WebSocket service has been set up for this logistician yet." | Real-time notifications are not activated for your company. | Contact X-Sitter support. |
| "No statistics data has been collected yet…" (*Es wurden noch keine Statistikdaten gesammelt.*) | The long-term statistics are filled once a day. On a new setup there is no data yet. | Wait until the next day. If it stays empty, contact X-Sitter support. |
| A user is missing in "Currently connected" | The user is not logged in, or the browser tab is closed. | Ask the user to reload X-Sitter. |
| The overview only shows the last month | The live counters only cover about one month. | Use **Detailed Statistics** for longer periods. |