When you click on an order in the [order overview](/orders/order-overview.md), the **Order details** (*Auftragsdetails*) open as a sheet at the bottom of the page. You see the order data, delivery address, documents, tracking, products, pick lists and history in one place, and you can run single actions such as changing the priority, duplicating the order or printing the delivery note again.

![Screenshot: Order details sheet opened below the order overview](/orders/images/order-details-main.png)

## Before you start
- Your user needs the permission to view orders in the warehouse (WMS orders).
- Most actions need their own permission (see the table under [Actions and permissions](#actions-and-permissions)). If a button is missing, ask your administrator.
- For **Print delivery slip** (*Lieferschein drucken*) a delivery note template must exist for the client (see [PDF documents](/automation/pdf-documents.md)), the order must be *Sent* or *partially sent*, and you must have selected a workstation (packing table, see [Packing tables](/company/packing-tables.md)).

## What you see

### Order
- **Order number** (*Auftragsnummer*), **External order number** (*Bestellnummer*) and **Additional number** (*Zusatz-Nummer*).
- **Import Date** (*Importdatum*), **Order date** (*Auftragsdatum*), **Status** and **Module** (*Modul*). For manually created orders the employee who created the order is shown next to the module.
- **View history** (*Historie anzeigen*) – the clock button opens the order history (see below).

### Delivery address
The recipient with e-mail address and a link **Open in Google Maps** (*In Google Maps öffnen*). Below are two switches:
- **Return label** (*Retourenlabel*) – a return label is created together with the shipping label when the order is packed.
- **CN23 Form** (*CN23 Formular*) – a customs form is needed for this order.

### Documents
All PDFs attached to the order with type, name, kind (delivery note, invoice, insert, EMCS) and size. Click a name to open the PDF in a new tab. See [Order documents](/orders/order-documents.md).

### Additional information
Under **Additional Information** (*Zusatz-Infos*) you find, if available: **Platform** (*Plattform*), **delivery date**, **EMCS number** (*EMCS Nummer*), **Full pallets only** (*Nur volle Paletten*), a different sender address (dropship, see [Dropship sender addresses](/orders/dropship-sender-addresses.md)) and the **Priority** (*Priorität*).

### Tracking
All tracking numbers with links to the carrier. See [Shipment tracking](/orders/shipment-tracking.md) and [Packages and tracking](/orders/packages-and-tracking.md).

### Remarks and packing note
- **Remarks** (*Bemerkungen*) – internal text for the order.
- **Packing note** (*Packhinweis*) – a short text (max. 128 characters) that is shown in the middle of the screen for 5 seconds when the order is packed. See [Packing](/outbound/packing.md).

### Products, pick lists and units
- **Products** (*Produkte*) – all order lines with quantities.
- **Pick lists** (*Picklisten*) – the pick lists the order is on.
- **Units** (*Einheiten*) – the packages and pallets of the order.

![Screenshot: Lower part of the order details with products, pick lists and units](/orders/images/order-details-products-picklists.png)

## Step by step

### Change the priority
1. Enter a number in **Priority** (*Priorität*). **Lower numbers indicate higher priority.** (*Kleinere Zahlen bedeuten höhere Priorität.*) The default is 10.
2. Click the save button next to the field.

### Save a remark or packing note
1. Type the text in **Remarks** (*Bemerkungen*) or **Packing note** (*Packhinweis*).
2. Click **Save comment** (*Bemerkung speichern*) or **Save packing note** (*Packhinweis speichern*).

![Screenshot: Remarks and packing note fields with their save buttons](/orders/images/order-details-remarks-packing-note.png)

### Allow partial delivery
If the order contains unknown articles, a warning **Attention: Unknown items in order** (*Achtung: Unbekannte Artikel im Auftrag*) appears. Tick **Partial delivery of order permitted** (*Auftrag darf teilgeliefert werden*) to ship the known articles anyway.

### Change the status
Choose a new status in the dropdown **Change status** (*Status ändern*) below the order header. See [Order statuses](/orders/order-statuses.md).

### Duplicate an order
1. Click **Duplicate Order** (*Auftrag duplizieren*).
2. Select the lines you want to take over and adjust the quantities. With **Add more items** (*Weitere Artikel hinzufügen*) you can add further articles.
3. Confirm. A new order with status *Open* is created. A different sender address (dropship) is copied as well.

X-Sitter checks the stock on the picking locations. If there is not enough stock, you see a message listing the affected lines – reduce the quantity or replenish the picking locations first.

![Screenshot: Duplicate order dialog with selected lines and quantity fields](/orders/images/order-details-duplicate.png)

### Run the workflow again
Click **Run workflow again** (*Workflow erneut ausführen*). The workflows that normally run when shipping is completed are started again, for example printing delivery notes or invoices or reporting the tracking number back to the sales channel – depending on how your [workflows](/automation/workflows.md) are set up. You see **The workflow has been restarted.** (*Workflow wurde erneut gestartet.*)

### Print the delivery note again
Click **Print delivery slip** (*Lieferschein drucken*). The delivery note is generated again from the client's template and sent to the printer of your selected workstation.

### Edit address, numbers or documents
Click the pencil next to **Delivery address** (*Lieferadresse*). See [Create or edit an order](/orders/create-order.md). For orders in status *waiting for shipping* there is also a button **Edit Address** (*Adresse bearbeiten*).

### Remove an order from a pick list
In the pick list area you can reset the packing status, set the pick list back to *picked* or remove the order from the pick list. In the product area you can use **Remove from pick list** (*Von Pickliste entfernen*) for lines that have not been picked yet.

### Delete the order
Click **Delete** (*Löschen*) in the order header. See [Cancel or delete an order](/orders/cancel-or-delete-order.md).

## Actions and permissions

| Action | Permission needed |
|---|---|
| Change priority | Set priority |
| Remarks, packing note, return label, CN23 form, edit address | Change orders |
| Partial delivery | Allow partial delivery |
| EMCS number, pick lists and units area | Extended WMS order view |
| Change status | Change order status |
| Duplicate order | Duplicate orders |
| Run workflow again | Resend workflow |
| Delete | Delete orders |
| Remove from pick list | Delete pick lists / pick list lines |

Ask your administrator to assign these permissions in your role. See [Roles](/company/roles.md).

## History
Every change is written to the order history, for example *Priority changed*, *Remark changed*, *Partial delivery allowed*, *Order duplicated*, *Delivery note reprint started* or *Workflow restarted*. Open it with **View history** (*Historie anzeigen*).

![Screenshot: Order history dialog with several entries](/orders/images/order-details-history.png)

## Good to know / Troubleshooting

| Message | Cause | Solution |
|---|---|---|
| **Order not found.** (*Auftrag nicht gefunden.*) | The order was deleted or belongs to another client. | Reload the overview. |
| **Invalid request: Order ID or module is missing.** (*Ungültige Anfrage: Auftrags-ID oder Modul fehlt.*) | The details were opened without an order. | Open the order from the overview. |
| **No authorization** (*Keine Berechtigung*) | You lack the permission for this action. | Ask your administrator. |
| *Nicht genügend Bestand (auf Kommissionierplätzen) für folgende Positionen:* (not enough stock on picking locations) | Duplicating with too little stock on the picking locations. | Reduce the quantity or replenish first. |
| **The PDF could not be generated** (*Das PDF konnte nicht erzeugt werden*) | No delivery note template, or the template has an error. | Check the template, see [PDF documents](/automation/pdf-documents.md). |
| **Error starting the reprint.** (*Fehler beim Starten des Nachdrucks.*) | The workflow could not be started. | Try again later. |
| **There are no pick lists for this order.** (*Für diesen Auftrag existieren keine Picklisten.*) | You tried to remove a line from a pick list, but the order is on none. | Nothing to do. |