Every order has a status. It shows where the order is in the process and decides whether the order can still be fully edited, picked or deleted. Most statuses are set automatically – by the import, the pick list, the packing table or the tracking. If necessary, you can change the status manually.

![Screenshot: Order overview with several coloured status badges](/orders/images/order-statuses-badges.png)

## Before you start
- To change the status of a single order in the [order details](/orders/order-details.md), your user needs the permission to change the order status.
- To change several orders at once in the [order overview](/orders/order-overview.md), you need the orders permission.

## Step by step

### Change the status of one order
1. Open the order in **Orders › Overview** (*Aufträge › Übersicht*).
2. In the order details choose the new status in **Change status** (*Status ändern*).
3. You see **The status has been changed** (*Der Status wurde geändert*).

![Screenshot: Status dropdown "Change status" opened in the order details](/orders/images/order-statuses-single.png)

### Change the status of several orders
1. In **Orders › Overview** tick the orders.
2. Click **Actions** (*Aktionen*) › **Change status** (*Status ändern*).
3. In the dialog **Change the status of selected orders** (*Status für ausgewählte Aufträge ändern*) choose the **New status** (*Neuer Status*).
4. Click **Refresh status** (*Status aktualisieren*). You see **The status has been updated.** (*Status wurde aktualisiert.*)

![Screenshot: Bulk dialog "Change the status of selected orders" with the new status dropdown](/orders/images/order-statuses-bulk.png)

### Filter by status
In the order overview use **Select status** (*Status auswählen*). Two special filters exist:
- **Tracking enabled** (*Tracking gesetzt*) – orders with a tracking number and a shipping method.
- **on the pick list** (*auf Pickliste*) – orders that are on a pick list (logisticians only).

## Statuses

| Status (English) | German UI | Meaning / set by |
|---|---|---|
| Open | *Offen* | New order: imported, created manually or duplicated. |
| Waiting | *Wartet* | The order is waiting. |
| Pending | *Wartend* | The order is held back. |
| Awaiting payment | *Zahlungseingang* | Waiting for payment. |
| Accepted | *Akzeptiert* | Accepted by the sales channel. |
| Stock check | *Lager Prüfung* | Stock is being checked (JTL). |
| Stock checked | *Lager geprüft* | Stock check finished (JTL). |
| Error | *Fehler* | The import of the order failed. |
| API error | *API Fehler* | Error while transferring the order. |
| In shipping | *im Versand* | Handed over to a service provider or JTL. |
| In progress | *In Arbeit* | The order is being processed. |
| On pick list | *auf Pickliste* | The order was put on a pick list. |
| Waiting for replenishment | *wartet auf Nachbevorratung* | No picking location with stock; replenishment is needed. |
| Pallet ride | *Paletten-Fahrt* | Waiting for a pallet ride. |
| Picked | *Gepickt* | The last line has been picked. |
| Partly packed | *teilweise verpackt* | One part of a split pick list is finished, the other part is still open. |
| Packed | *Verpackt* | The order has been packed. |
| Waiting for shipping | *wartet auf Versand* | Packed, but held back at the packing table. |
| Waiting for loading | *wartet auf Verladung* | Pallet order picked and finished, waiting for loading. |
| Sent | *Versendet* | Label and tracking number were created, or a tracking number was entered manually. |
| Partially sent | *teilweise versendet* | Finished with a shortfall. |
| In transit | *In Transit* | Booked by scan in the transit process. |
| Booked in | *Eingebucht* | Booked in. |
| Done | *Erledigt* | Completed. |
| Closed | *Geschlossen* | Closed. |
| Cancelled | *Storniert* | Cancelled. |
| Partially cancelled | *teilweise storniert* | Partly cancelled. |
| Refunded | *Erstattet* | Refunded. |

![Screenshot: Status filter dropdown in the order overview showing all statuses](/orders/images/order-statuses-filter.png)

### Which orders can be edited?
- Orders in status **Open**, **Error** or **In shipping** can be fully edited – positions, client and order number included.
- All other orders can only be edited in a restricted way: address, numbers, shipping options and documents. See [Create or edit an order](/orders/create-order.md).

## What happens when you change the status manually

| New status | Effect |
|---|---|
| **Open** | The handover date to the service provider is removed and the shipped quantity of all lines is set back to 0. |
| **In shipping** | The handover date to the service provider is set to now. |
| **Cancelled** | The order is removed from all pick lists. With a JTL connection, the order is also cancelled line by line in JTL (only when you change a single order). See [Cancel or delete an order](/orders/cancel-or-delete-order.md). |
| Any status | The stock of the articles is recalculated, and an entry is written to the order history (*Status changed manually* or *Status change (bulk action)*). |

!!! warning
Changing the status manually does not move goods. Use it to correct a status, not to replace picking, packing or shipping.
!!!

## Good to know / Troubleshooting

| Message | Cause | Solution |
|---|---|---|
| **No status was passed.** (*Kein Status übergeben.*) | You did not choose a new status. | Choose a status. |
| **No orders were transferred.** (*Keine Aufträge übergeben.*) | No order is ticked. | Tick the orders first. |
| **No order could be updated.** (*Kein Auftrag konnte aktualisiert werden.*) | None of the selected orders could be changed. | Check your permissions and the client of the orders. |