With the dialog **Package & Tracking Management** (*Paket- & Tracking-Management*) you distribute the articles of an order over packages or pallets, enter tracking numbers manually or request a shipping label for a package afterwards. This is useful, for example, for freight forwarder shipments, for orders that were packed outside the packing table, or when a package needs a new label.

![Screenshot: Dialog "Package & Tracking Management" with existing packages and the new package area](/orders/images/packages-and-tracking-dialog.png)

## Before you start
- Your user needs the permission *Package & Tracking Management*. Ask your administrator.
- The order must be on a pick list – otherwise the button is not shown. See [Create a picklist](/outbound/create-picklist.md).
- To request labels: a shipping provider rule or carrier access for your company (see [Shipping providers](/administration/shipping-providers.md)) or a ShipCloud account (see [ShipCloud accounts](/company/shipcloud-accounts.md)), and a selected workstation.

## Step by step

### 1. Open the dialog
1. Open the order in **Orders › Overview** (*Aufträge › Übersicht*).
2. In the area **Tracking** click the box button **Manage Packages & Tracking** (*Pakete & Tracking verwalten*).

![Screenshot: Tracking area in the order details with the "Manage Packages & Tracking" button](/orders/images/packages-and-tracking-open.png)

### 2. Check the delivery address (optional)
Open **Check/update the shipping address for label creation** (*Lieferadresse für Label-Erstellung prüfen/anpassen*) and correct company, first name, last name, e-mail, street, house number, addition, postcode, city, **Country (ISO)** (*Land (ISO)*) or phone. A changed address is saved to the order and logged in the order history.

![Screenshot: Expanded delivery address form inside the dialog](/orders/images/packages-and-tracking-address.png)

### 3. Edit existing packages
Under **Current Packages & Tracking** (*Vorhandene Pakete & Tracking*):
1. Choose the **Default shipping method (carrier)** (*Standard-Versandart (Carrier)*).
2. For each package set the **Type** (*Typ*): **Euro pallet** (*Europalette*), **Pallet** (*Palette*) or **Package** (*Paket*), and the **Weight** (*Gewicht*).
3. Either enter a tracking number in **Manual tracking ID** (*Tracking ID manuell*), or click **Request a label** (*Label anfordern*). An existing label opens with **Open label** (*Label öffnen*).
4. To move part of a line into another package, click the arrows button **Move quantity to another package** (*Menge in anderes Paket verschieben*).

![Screenshot: Package row with type, weight, manual tracking ID and the "Request a label" button](/orders/images/packages-and-tracking-existing.png)

### 4. Create a new package
Under **New Package / Assignment** (*Neues Paket / Zuordnung*):
1. Move articles into the new package with **Assign** (*Zuweisen*) or by drag & drop.
2. Choose the **packaging unit** (*Verpackungseinheit*), i.e. the carton. Cartons without stock at the packaging material place are locked; the carton of a new package is booked out from there when you save. Choose **No carton** (*Ohne Kartonage*) if no carton is used.
3. Click **Create selection as a new package** (*Auswahl als neues Paket anlegen*).

Alternatively, under **Add another package** (*Weiteres Paket anlegen*) click **Add empty package** (*Leeres Paket hinzufügen*) and then move articles into it. The shipping button on the new package row saves the packages and requests the label directly.

![Screenshot: New package area with articles dragged into "New package" and the packaging unit dropdown](/orders/images/packages-and-tracking-new-package.png)

### 5. Save
Click **Save all tracking IDs** (*Alle Tracking-IDs speichern*). You see **The package and tracking information has been successfully saved.** (*Paket- und Tracking-Informationen wurden erfolgreich gespeichert.*)

## What happens when you save
- As soon as at least one tracking number is saved, the order gets all tracking numbers, the status **Sent** (*Versendet*), today's shipping date and the chosen carrier as shipping method.
- **Request a label** creates the label via your shipping rules – either through ShipCloud or directly with DHL, DPD, GLS, UPS or Hermes. See [Shipping labels](/outbound/shipping-labels.md).
- The tracking numbers appear in the order details with links to the carrier. See [Shipment tracking](/orders/shipment-tracking.md).

### Resend a single package
If a package has to be shipped again, the tracking area of the order details shows the button **Resend** (*Erneuter Versand*) next to the package. It creates a new shipping label for this package; the old tracking number is kept. Resent packages are marked with a **Resend** badge.

![Screenshot: Tracking list with the "Resend" button and badge next to a package](/orders/images/packages-and-tracking-resend.png)

## Fields and options

| Field | Meaning |
|---|---|
| **Default shipping method (carrier)** | Carrier used for the packages and stored as the order's shipping method. |
| **Type** (*Typ*) | Euro pallet, pallet or package. |
| **Weight** (*Gewicht*) | Weight of the package, used for the label. |
| **Manual tracking ID** (*Tracking ID manuell*) | Tracking number you got outside X-Sitter, e.g. from a freight forwarder. |
| **packaging unit** (*Verpackungseinheit*) | Carton of a new package. |

## Good to know / Troubleshooting

| Message | Cause | Solution |
|---|---|---|
| **Invalid request: Missing data.** (*Ungültige Anfrage: Fehlende Daten.*) | Required data is missing. | Close and reopen the dialog. |
| *Die Paketzuordnung übersteigt die Bestellmenge (…). Bitte die Pakete prüfen, es wurde nichts gespeichert.* | More pieces were put into packages than were ordered. | Correct the quantities. Nothing was saved. |
| **Unknown error during label creation** (*Unbekannter Fehler bei der Label-Erstellung*) | The carrier did not return a label. | Check the carrier access and shipping rules, and the address. |
| **The label was successfully created.** (*Label wurde erfolgreich erstellt.*) | Success. | – |