On the counting screen (*Inventur zählen*) you count the rows your site manager gave you as count tasks in the [physical inventory](/stock/inventory.md). The screen is made for the hand scanner: scan the place, scan the article, enter the quantity. You count **blind** – the screen never shows the stock. If your count deviates from the stock, X-Sitter asks you once to count again. Your site manager then decides on the discrepancies.

This is not the [cycle count during picking](/stock/cycle-count.md), which pops up in the picking process.

![Screenshot: Counting screen with the own count tasks as cards – row number, area, note and progress "6 of 18 bins"](/stock/images/inventory-count-tasks.png)

## Before you start

- Your user needs the permission **Count inventory** (*Inventur zählen*). Ask your site manager if the menu entry is missing.
- Your site manager has assigned a row to you, see [Physical inventory](/stock/inventory.md). You also see your open rows on the dashboard widget **My stock count** (*Meine Inventur*), see [Dashboard](/insights/dashboard.md).
- A warehouse is selected – the one in which the row lies.

## Step by step

1. Open **WMS › Warehouse › Count inventory** (*WMS › Lager › Inventur zählen*), or click **Count now** (*Jetzt zählen*) on the dashboard widget.
2. You see your open count tasks as cards: row, area, compartments (if only some are to be counted), the note of your site manager and the progress. Tap the row you want to count.
3. At the top you see row and area and the progress. Under **Next bin** (*Nächster Platz*) X-Sitter suggests the next place in walking order.
4. Scan the place into **Scan Storage Bin** (*Lagerplatz scannen*). You can also scan another place of the row – the order is up to you. The first scan starts the task (status **Counting** for your site manager).
5. Scan an article into **Scan item (SKU or EAN)** (*Artikel scannen (SKU oder EAN)*). X-Sitter shows the article number and name.
6. Enter the counted quantity in **Counted quantity** (*Gezählte Menge*). Use the buttons **−** / **+** (1 piece), **−10** / **+10** or **0**, or type the number. Click **Confirm quantity** (*Menge bestätigen*) or press Enter.
7. If the quantity matches the stock, X-Sitter says "Saved" (*Gespeichert*) and you scan the next article. If it deviates, X-Sitter asks: "Please count again. If the number is correct, just confirm." (*Bitte noch einmal zählen. Stimmt die Zahl, einfach bestätigen.*) Your first number stays in the field. Count again and confirm – the second count is final, X-Sitter does not ask a third time.
8. Repeat steps 5–7 for every article on the place. The list below the scan field shows what you have counted on this place – only **counted** (*gezählt*) or **Recount pending** (*Nachzählung offen*), never a quantity.
9. When everything on the place is counted, click **Bin done** (*Platz fertig*) and confirm "Yes, complete" (*Ja, abschließen*). Articles that are on the place according to the system but that you did not scan count as not present (0).
10. If the place is empty, click **Bin is empty** (*Platz ist leer*) instead and confirm "Yes, bin is empty" (*Ja, Platz ist leer*). Everything the system shows on this place is counted as 0.
11. X-Sitter confirms with "Bin completed" (*Platz abgeschlossen*) and goes back to the place scan with the next suggestion. Simply scan the next place.
12. After the last place you see "Row fully counted" (*Reihe fertig gezählt*): "Thanks! The count is now with the site manager." Click **To my count tasks** (*Zu meinen Zählaufträgen*) for the next row.

![Screenshot: Place A-02-03-1 of Pallet racking row 2 with the article scan field, the counted article marked "Recount pending", the buttons "Bin done" and "Bin is empty" and the folded list "Bins in row"](/stock/images/inventory-count-bin.png)

![Screenshot: Quantity step for article HV-ETH-250 with the warning "Please count again. If the number is correct, just confirm.", the quantity field with plus and minus buttons and "Confirm quantity"](/stock/images/inventory-count-recount.png)

![Screenshot: Question "Complete bin A-02-03-1?" with the hint that articles not scanned count as 0 and the buttons "Cancel" and "Yes, complete"](/stock/images/inventory-count-finish-bin.png)

### More functions

- **Change bin** (*Platz wechseln*) – back to the place scan without finishing the current place.
- **Cancel, scan another item** (*Abbrechen, anderen Artikel scannen*) – leaves the quantity without saving.
- **Bins in row** (*Plätze der Reihe*) – folds out all places of the row: done places are marked **done** (*erledigt*) or **empty** (*leer*), an arrow points to the next place.
- Walked on and scanned the next place instead of an article? X-Sitter recognizes the place and switches to it.
- Scanned the same article again? The new quantity replaces your final count – without a stock check.
- The back arrow at the top leads to the list of your count tasks. You can continue a task later; done places stay done.

## Good to know / Troubleshooting

- You count the article **per place**, all batches and pallets together.
- A recount you leave open when finishing the place keeps your first count.
- If a scanner fires the article barcode into the quantity field, X-Sitter refuses it: quantities have at most 6 digits.

| Message | Cause | Solution |
|---|---|---|
| This storage bin isn't part of the count task (*Dieser Lagerplatz gehört nicht zum Zählauftrag*) | The scanned place does not belong to your row. | Scan a place of the row – see **Bins in row**. |
| Item not found – please check SKU or EAN (*Artikel nicht gefunden – bitte SKU oder EAN prüfen*) | No article with this number or EAN. | Scan another barcode of the article or type the SKU. |
| Please enter a quantity (*Bitte eine Menge eingeben*) | The quantity field is empty or contains something else than digits. | Enter the quantity. |
| That looks like a barcode, not a quantity (*Das sieht nach einem Barcode aus, nicht nach einer Menge*) | The scanner typed the article code into the quantity field, or the number has more than 6 digits. | Enter the quantity by hand. |
| Something has already been counted at this bin – it can't be empty (*Auf dem Platz wurde schon etwas gezählt – er kann nicht leer sein*) | You clicked "Bin is empty" after counting articles on the place. | Click **Bin done** instead. |
| The count task is already completed (*Der Zählauftrag ist bereits abgeschlossen*) | The task is counted, completed or cancelled by your site manager. | Go back to your count tasks. |
| The count task was not found (*Der Zählauftrag wurde nicht gefunden*) | The task was assigned to someone else or belongs to another warehouse. | Ask your site manager. |
| Please select a warehouse first (*Bitte zuerst ein Lager wählen*) | No warehouse is selected. | Select the warehouse of the row. |
| Connection error – please try again (*Verbindungsfehler – bitte erneut versuchen*) | No connection to X-Sitter (e.g. Wi-Fi gap). | Scan again. |
| No open count tasks. (*Keine offenen Zählaufträge.*) | No row is assigned to you right now. | Click **Update** (*Aktualisieren*) once your site manager has assigned a row. |