Billing & package

As the main tenant (logistician or agency) you see the billing of your X-Sitter package here in detail: the monthly fee, the included quantities, what goes beyond them and which client uses how many connections, users, packing stations, warehouse locations, jobs, sales channels and transactions. Closed months are listed in the history with their invoice PDF.

Billing is done monthly in arrears, based on the actual numbers at the end of the month. Additional quantities appear as a separate item on the invoice.

Before you start

• Your user needs the permission Billing & package in the Administration area of the permissions tree. It is not granted automatically – ask your administrator, or contact X-Sitter support if nobody in your company has it.
• Your company is a main tenant with an active package. Clients have no package of their own – their usage counts towards the package of their logistician.

Step by step

1. Open Administration › Billing & package (Administration › Abrechnung & Paket).
2. Choose the month: use the arrows for Previous month (Vormonat) and Next month (Folgemonat) or pick it from the list. You can choose any month since your company was created at X-Sitter.
3. Read the cards described below.
4. Download the invoice of the selected month with Invoice (PDF) (Rechnung (PDF)), or a Preview (PDF) (Vorschau (PDF)) for the current month.

What the page shows

Billing card

The card Billing <month> (Abrechnung <Monat>) shows the invoice of the month:

Element	Meaning
Status Draft (Entwurf)	Current month. Calculated from today's quantities; it is fixed after the end of the month.
Status Completed (Abgeschlossen)	Closed month, with invoice number and date.
Items	Each item with Quantity (Menge), Unit price (Einzelpreis) and total – starting with the Monthly fee (Monatsgebühr).
Net / VAT / Gross (Netto / USt. / Brutto)	Totals of the invoice.
Price cap active (Preisdeckel aktiv)	Shown when the monthly fee plus additional transactions would cost more than the next bigger package. The invoice is then capped at that amount. If the cap applies in three months in a row, X-Sitter will talk to you about switching to the next package.

The price cap only covers the monthly fee and additional transactions. Additional units (clients, connections, users, …) are charged on top and are not capped.

Included quantities and usage

The card Included quantities and usage (Inklusive Mengen und Nutzung) shows for each service:

Column	Meaning
Service (Leistung)	Clients, connections, users, packing stations, warehouse locations, jobs, sales channels, transactions.
Used (Genutzt)	What you use across all companies of your group, as at the end of the month.
In package (Im Paket)	What your package includes.
Above (Darüber)	Quantity above the package.
Price per additional unit (Preis je weitere)	Price for each unit above the package.
Additional costs (Mehrkosten)	Resulting extra amount.

Transactions are orders plus returns.

Usage per client

The card Usage per client (Nutzung je Mandant) has one row per company of your group – your own company (main tenant, in bold) and every client – with its units and transactions. This shows you which client causes which costs, for example as a basis for your own client billing.

History

On the right, the History (Historie) lists all closed months with invoice number and net amount. Invoice as PDF (Rechnung als PDF) downloads the invoice of that month. A month with an active price cap is marked with an icon.

Statuses

Status	Meaning
Draft	The month is still running. Values change until the end of the month.
Completed	X-Sitter has closed the month – automatically on the 1st of the following month. The invoice can no longer change.

This page is read-only: you cannot change anything here.

Good to know / Troubleshooting

Message	Cause	Solution
No own package (Kein eigenes Paket)	Your company is a client. Its connections, users, packing stations and transactions are billed in the package of your logistician.	Your logistician sees the billing.
No active package (Kein aktives Paket)	No package has been assigned to your company yet.	Contact X-Sitter support.
"Unauthorized access" (Unbefugter Zugang)	The permission Billing & package is missing.	Ask your administrator.
"Plan … includes …, of which … are already in use" when creating something	A fixed limit of your package is reached.	Contact X-Sitter support to extend your package.