Forgot password

Request a new password by email if you have forgotten yours.

If you have forgotten your password, you can request a new one yourself. For security reasons this works in two steps (double opt-in): first you receive an email with a confirmation link, and only after you click that link does X-Sitter send you a new password.

You use the same procedure to get your very first password, see First login.

Screenshot: Page "I forgot my password" with the field "E-mail address" and the button "Request Password"

Before you start

Your email address is stored in your X-Sitter user. If you only log in with a username and no email address is stored, ask your administrator to set a new password for you.
You can receive emails at this address (check your spam folder, too).

Step by step

Open the login page and click Forgot password? (Passwort vergessen?) below the login form.
Enter the E-mail address (E-Mail Adresse) of your X-Sitter user.
Click Request Password (Passwort anfordern).
X-Sitter shows Password Request sent (Passwort Anfrage versendet). You can close this page.
Open the email from X-Sitter and click the reset link in it.
X-Sitter now generates a new password and sends it to you in a second email. The page confirms this with "Done! The email with your new password is on its way" (Geschafft! Die E-Mail mit Deinem neuen Passwort ist unterwegs, schau gleich nach.).
Log in with the new password, see Log in, two-factor authentication and log out.
Right after logging in, replace the generated password with your own one in your Profile.

Screenshot: Confirmation page "Password Request sent" after requesting a new password

The reset link can only be used once. As soon as your new password has been sent, the link becomes invalid. If you need another password, request a new link.

Good to know / Troubleshooting

Message	Cause	Solution
Error! We do not know this email address (Fehler! Diese E-Mail-Adresse ist uns nicht bekannt)	No user with this email address exists.	Check the spelling. Ask your administrator which email address is stored for you.
Error! The email could not be sent (Fehler! Die Mail konnte nicht versendet werden)	Sending the email failed.	Try again a little later. If it keeps failing, contact X-Sitter support.
Error! We do not know this reset link (Fehler! Dieser Rücksetzungslink ist uns nicht bekannt.)	The link has already been used or a newer link was requested.	Request a new password and use the link from the latest email.
No email arrives	The email is in the spam folder, or the address is wrong.	Check your spam folder. Ask your administrator to check the email address in your user.