Dropship sender addresses

For drop shipping you can give an order a different sender address – the parcel is then shipped in the name of another company instead of your own. The sender addresses are saved for your company and can be chosen again for every new order. In the order details the chosen address is shown as Different shipping address (Abweichende Versandadresse).

Before you start

• Your user needs the permission to set a dropship address. Without it the button is not shown. Ask your administrator.
• You are creating or editing an order. See Create or edit an order.

Step by step

Choose an existing sender address

1. Open Orders › New order (Aufträge › Neuer Auftrag) or edit an order.
2. Click Different sender address (Abweichende Absender-Adresse).
3. In the dialog Select different sender address (dropship) (Abweichende Absender-Adresse (Dropship) wählen) choose an address.
4. Click Apply selection (Auswahl übernehmen).
5. Save the order with Save Order (Auftrag Speichern).

Add a new sender address

1. In the dialog click Add a new sender address (Neue Absender-Adresse hinzufügen).
2. Fill in the fields (see table below).
3. Click Save and select an address (Adresse speichern und auswählen). The address is saved and selected for the order.
4. Save the order.

Edit a sender address

In the dialog click Edit (Bearbeiten) next to an address, change the data and save it. You can only edit addresses of your own company.

Fields and options

Field	Meaning	Required
Name (Bezeichnung)	Short name shown in the selection and in the order details.	yes
Company (Firma)	Sender company.	yes
Street, No. (Nr.), Postcode (PLZ), City (Stadt), Country (Land)	Sender address.	yes
First name, Last name, Email, Phone	Contact person.	no

Good to know / Troubleshooting

When you duplicate an order, the sender address is copied as well.

Message	Cause	Solution
Please enter your street, ZIP code, and city. (Bitte fülle Straße, PLZ und Ort aus.)	Required fields are empty.	Fill them in.
Address not found or no permission to edit. (Adresse nicht gefunden oder keine Berechtigung zum Bearbeiten.)	The address belongs to another company.	Choose one of your own addresses.
No alternative sender addresses have been entered yet. (Es sind noch keine abweichenden Absender-Adressen hinterlegt.)	No address saved yet.	Add a new sender address.
Error saving the address (Fehler beim Speichern der Adresse)	The address could not be saved.	Try again.