Order statuses

What each order status means, who sets it, and how you change the status of one or many orders.

Every order has a status. It shows where the order is in the process and decides whether the order can still be fully edited, picked or deleted. Most statuses are set automatically – by the import, the pick list, the packing table or the tracking. If necessary, you can change the status manually.

Screenshot: Order overview with several coloured status badges

Before you start

To change the status of a single order in the order details, your user needs the permission to change the order status.
To change several orders at once in the order overview, you need the orders permission.

Step by step

Change the status of one order

Open the order in Orders › Overview (Aufträge › Übersicht).
In the order details choose the new status in Change status (Status ändern).
You see The status has been changed (Der Status wurde geändert).

Screenshot: Status dropdown "Change status" opened in the order details

Change the status of several orders

In Orders › Overview tick the orders.
Click Actions (Aktionen) › Change status (Status ändern).
In the dialog Change the status of selected orders (Status für ausgewählte Aufträge ändern) choose the New status (Neuer Status).
Click Refresh status (Status aktualisieren). You see The status has been updated. (Status wurde aktualisiert.)

Screenshot: Bulk dialog "Change the status of selected orders" with the new status dropdown

Filter by status

In the order overview use Select status (Status auswählen). Two special filters exist:

Tracking enabled (Tracking gesetzt) – orders with a tracking number and a shipping method.
on the pick list (auf Pickliste) – orders that are on a pick list (logisticians only).

Statuses

Status (English)	German UI	Meaning / set by
Open	Offen	New order: imported, created manually or duplicated.
Waiting	Wartet	The order is waiting.
Pending	Wartend	The order is held back.
Awaiting payment	Zahlungseingang	Waiting for payment.
Accepted	Akzeptiert	Accepted by the sales channel.
Stock check	Lager Prüfung	Stock is being checked (JTL).
Stock checked	Lager geprüft	Stock check finished (JTL).
Error	Fehler	The import of the order failed.
API error	API Fehler	Error while transferring the order.
In shipping	im Versand	Handed over to a service provider or JTL.
In progress	In Arbeit	The order is being processed.
On pick list	auf Pickliste	The order was put on a pick list.
Waiting for replenishment	wartet auf Nachbevorratung	No picking location with stock; replenishment is needed.
Pallet ride	Paletten-Fahrt	Waiting for a pallet ride.
Picked	Gepickt	The last line has been picked.
Partly packed	teilweise verpackt	One part of a split pick list is finished, the other part is still open.
Packed	Verpackt	The order has been packed.
Waiting for shipping	wartet auf Versand	Packed, but held back at the packing table.
Waiting for loading	wartet auf Verladung	Pallet order picked and finished, waiting for loading.
Sent	Versendet	Label and tracking number were created, or a tracking number was entered manually.
Partially sent	teilweise versendet	Finished with a shortfall.
In transit	In Transit	Booked by scan in the transit process.
Booked in	Eingebucht	Booked in.
Done	Erledigt	Completed.
Closed	Geschlossen	Closed.
Cancelled	Storniert	Cancelled.
Partially cancelled	teilweise storniert	Partly cancelled.
Refunded	Erstattet	Refunded.

Which orders can be edited?

Orders in status Open, Error or In shipping can be fully edited – positions, client and order number included.
All other orders can only be edited in a restricted way: address, numbers, shipping options and documents. See Create or edit an order.

What happens when you change the status manually

New status	Effect
Open	The handover date to the service provider is removed and the shipped quantity of all lines is set back to 0.
In shipping	The handover date to the service provider is set to now.
Cancelled	The order is removed from all pick lists. With a JTL connection, the order is also cancelled line by line in JTL (only when you change a single order). See Cancel or delete an order.
Any status	The stock of the articles is recalculated, and an entry is written to the order history (Status changed manually or Status change (bulk action)).

warning

Changing the status manually does not move goods. Use it to correct a status, not to replace picking, packing or shipping.

Good to know / Troubleshooting

Message	Cause	Solution
No status was passed. (Kein Status übergeben.)	You did not choose a new status.	Choose a status.
No orders were transferred. (Keine Aufträge übergeben.)	No order is ticked.	Tick the orders first.
No order could be updated. (Kein Auftrag konnte aktualisiert werden.)	None of the selected orders could be changed.	Check your permissions and the client of the orders.